Customer FAQs
Questions answered
plainly.
Find answers about AidaCredit, our cash loan and phone finance product. For questions about your own application or account, check your offer in the app or contact our support team.
Still need help?AidaCredit help
Answers for
each step.
Find information about applying, card setup, repayments and account security. For a question about your own account, contact our support team.
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Questions and answers
Find your answer.
Browse the topics below or contact our team for help with your account.
AidaCredit Financial Literacy
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Make sure you understand exactly what it means if you borrow money. You must ask the creditor to give you all the information. The creditor must give you all the information in language that you can understand.
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Remember it is cheaper to repay loans over a shorter period.
Ask what the fee rate is and work out what this means for you.
Compare fee rates.
Look at the small print, which explains all the terms and conditions.
Remember that fee rates could change, and your installment could increase.
Calculate extra costs like administration fees into your installment.
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Pay debts on time.
Tell your creditor if you cannot pay and make a new arrangement with your creditor. -
Never give your details over the phone unless you called the person or know exactly who you are talking to.
Eligibility Criteria
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AidaCredit does not limit your work, income, or other conditions. So long as you are 20-55 years old, all you need is an Android device, a data connection, a means of identification, as well as valid bank account and card.
Loan Offers
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Open your AidaCredit app, find loan to start loan application process.
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1.Text START to 2442 on your ETISALAT number that has stopped receiving Bulk SMS.
2.Text ALLOW to 2442 on your MTN number that has stopped receiving Bulk SMS.
3.Text CANCEL to 2442 on your GLO number that has stopped receiving Bulk SMS.
4.Text ALLOW to 2442 on your AIRTEL number that has stopped receiving Bulk SMS.
(It has been discovered that MTN and AIRTEL networks have imposed DND without subscribers’ consent but you can still confirm by texting STATUS to 2442).
5. In case these codes don’t work, kindly call our Customer Care. (Airtel 111 or 121, MTN 180, Etisalat 200, GLO 121 or 200). -
Simply follow the instructions by answering all the questions as asked. Make sure to provide authentic information about yourself.
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Your relationship contact is the person who can prove your reliability, credibility and honesty. We may contact him/her when we decide the loan. Please fill the relationship contact's information carefully.
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The process takes a few minutes.
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AidaCredit uses data from your phone including your handset details and financial transaction messages , and your reason for borrowing. We combine these together with your AidaCredit repayment history to build an individualised credit score and determine the suitable loan offer for you.
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It differs by individual, so please ensure your information is accurate, and you are applying with your personal mobile device. then you may get a large loan amount.
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Just dial *565*0#. Please note: This will only works if you are making the request from the same phone number currently linked to your bank account.
Card Setup
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This may be caused by the reasons listed below:
1. You have insufficient funds in your related bank card. Please ensure you have at least ₦15 in the bank card for setup.
2. You haven't activated your card for online transactions. For card activation instructions, please contact your bank.
3. Details input may be incorrect: please check the card number, expiry date and CVV provided to be sure all information is valid.
4. You are attempting to setup a card that has already been used by another AidaCredit customer.
We currently support multiple bank cards setup, if you still have issues with bank card setup, please send us a message and we will be very glad to help you.
Loan Repayment
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We've made it as easy as possible for you to repay your loan, here are ways of paying an AidaCredit loan.
1.We will auto debit due amount at repayment date directly from your bank card . Make sure the card has sufficient balance before due date.
2.You can pay via the App by clicking the "Make a Repayment" button.
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If you want to make a payment prior to your due date, please click the 'Make a Repayment' button that appears on the 'My Loan' page of the app.
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Late loan repayments automatically incur a rollover interest of 2% per day. It is therefore advised that one does not exceed the repayment period. Furthermore, this could reduce your future borrowing credit score.
You may be granted a grace period of 1 day post-due date, during which rollover fee will not be accrued or collected. If the overdue is still not paid after the grace period is over, the rollover fee will be charged for the entire period of delay, including the initial 1 day of the grace period.
NB: If You have multiple installments under a single loan, and the first installment remains unpaid beyond its due date, You will not be granted a grace period for subsequent installments upon their due date
Security and Privacy
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AidaCredit will access your mobile device for the permission of (but not limited to )contacts, location,SMS,calendar and camera to estimate the suitable loan offer for you. It is a very important part of evaluation process.
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We promise that we will never disclose your personal information to third parties without your consent. (exempted late refund and service requirement)
Contact us
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If you have any questions, you can contact us with following ways:
• Phone numbers: 0700 123 5888 / 0800 123 5888
• Email: service@ishiagumfb.ng with your registered phone number as the subject.
We will contact you as soon as possible.
Phone finance questions
Before you visit
a store.
Learn how to apply for phone finance at a participating store. Check the final offer and signed agreement for your purchase.
Where do I apply for phone finance?+
Start at a participating physical store. A Sales Advisor helps you choose a supported phone and submit the application. If you receive a credit limit through the AidaCredit app, you still need to visit the designated store to complete the phone-finance purchase.
Which phones and stores are supported?+
Only supported devices at participating stores are eligible. Brands, models and stock can differ from store to store.
How is the financed amount calculated?+
The financed amount equals the store selling price of the phone minus the down payment. The down payment depends on the customer assessment, store and model. Some store and model combinations may support 0 down payment when the approved amount covers the phone price.
How many instalments can I choose?+
Review the instalment plans and due dates offered for your purchase with the Sales Advisor. The available plans and total repayment depend on the offer and signed agreement.
Who pays the store and who do I repay?+
After your instalment purchase is completed, we pay the financed amount to the participating store. You repay Aida Microfinance Bank Limited according to the schedule in your signed agreement.
What if my approved amount is too low?+
Ask the Sales Advisor about increasing the down payment or choosing a lower-priced supported device.
Can I settle early?+
Early settlement is supported without an extra fee. Check the signed agreement and contact support if you need help.